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Highlights
Evaluating from 2G network to 3G, telecom operation means not only faster data service and high speed internet access. 3G operators are expected to come up with new services considering customers’ diverse personalized requirements on an ever evolving network to retain customers and attract new customers with exceptional customer service, and to integrate products from multiple partners and create mutually complementary superiority, mutual benefit environment through effective value chain management. Further more, all the services delivered can be billable.
The product, ZSmart CC&B solution for 3G, offers an industry-leading end-to-end 3G OSS solution converging voice, data and content, multi-partner management and e-commerce as well. The modularized and scalable architecture enhance operators’ market competitive edge in 3G era. Integrated with ZSmart Product Portfolio, solutions enables operators to roll out new products more quickly.
Integrated with ZSmart OCS, Integrated prepaid and postpaid solution can be available.
Integrated with ZSmart Rating & Billing, it allows telecom operators’ convergent billing and multi-party billing capabilities.
Integrated with ZSmart PRM, It provides complicated value chain management needed in e-commerce era.
Benefits
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Pre-integrated and Integrated with Some ZSmart Products
ZSmart 3G solutions provides multi-party billing capability of service usage charging based on flexible rating model and business model for service-related providers such as network operators, service providers, content providers and agents.
The inclusive features of enriched, excellent application and multiple channels are crucial factors for operators in 3G competition. Integrated with partnership management a powerful competitive alliance between you and your partners is made. Multiple channels enable operators to provide more flexible and convenient services to customers when exploiting new marketing region and customers.
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Capability of Rapid System Deployment
With the developing of 3G services, operating network equipments increase rapidly and the architecture becomes more and more complicated. Under these condition, services provided by these incorporated equipments call for a highly adaptive system. ZSmart CC&B 3G solution provides, a seamless end-to-end solution integrating the features of fulfillment, assurance and billing on the basis of a unified architecture helps operators realize rapid network deployment and operation.
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Improving Customer Experience
With pre-integrated OCS (online charging) module, it effectively supports Advise of Charging (AoC), through which customers have an idea about service price before using, the current usage charges status during service consumption and the notification of total charges after use. AoC makes customers have more confidence in operator’s charging system and prefer to experience new service during new services launch. The convergent pre-paid and post-paid billing system enables customers to order and change their payment method freely.
The converged multi-service billing system and customer-centric bill presentation function enable customers to have their various services and usage charges they consumed will be converged into one single bill.
Varied bonus promotion means making customer feel more care from operators ZSmart 3G CC&B solution also has self-service facility offering customers to have any service and query bills through interactive operations.
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Minimizing Time to Market
In 3G era, operators must attract more and more customers by launching innovating products, and products should have their own life cycle. The integrated product may be provided ranging from single telecom operator, third-parties, to multiple parties; the price plans can be made either by operator or by a third-party. ZSmart Product Portfolio Management and ZSmart’s unique rating engine address these kinds of requirements.
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Powerful Network Scalability
ZSmart 3G end-to-end solution supports various network equipments and services of 2G , 2.5G and 3G , wire-line and wireless, circuit-based and packet-based, voice, data and content services. Operators can deploy business based on marketing strategies gradually on one convergent and unified platform.
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Capability of Integrating with CRM
It has the ability of integrating with ZSmart CRM seamlessly, besides that, the component-based and service-oriented system design enables the integration capability with other CRM products at minimal cost.
Typical Operation Process
| ZSmart CC&B Solution for 3G |
| This solution is integration of following products. |
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