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Highlights
The development of a new network economy not only promotes production, but also stimulates services consumption. Customers care more about high quality services, while the cost of servicing customers continues to increase. Online customer self-care provides your customers easier and sooner access to your organization.
ZSmart Self-Care based on internet, e-commerce technologies and the practical processing experience of telecom operators, offers ‘easy-to-use and high efficiency’ solutions to telecommunication sales and service networking, automation, integration and financing. Service handling, service consultation, inquiry, customer complaints and flexible marketing and service promotion can be realized online. ZSmart Self-Care follows the principle of customer-centric, market-oriented and profits-targeted, and supports 24-by-7 services which enables operators to lower service cost, expand market share, power competitive capability, improve customer loyalty and ultimately realize profit goals.
Benefits
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Benefits Secure and Robust Architecture
Two layers firewall configuration prevents self-care website and database from internet malicious attacks.
ZSmart adopts the state-of-art load balance technology to enable self-care system to sustain frequent visits at peak time.
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Easy to Use
The friendly interface makes operations more convenient. Brief help desk can tell operator how to manipulate each step.
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Improve Customer Loyalty and Satisfaction
Multiple channels service handling and 24-by-7 work hour’s service support eliminate time and space limitation.
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Lower Customer Service Support Cost
The interaction with customers through Internet minimizes customer service cost.
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Provide the Optimal Promotion Opportunity for Carriers
ZSmart Self-Care is a better communication bridge between carriers and customers. Utilized with the platform, operators can fully present and launch their rich services in a most convenient and rapid way.
| ZSmart Self-Care Solution |
| This solution is integration of following products. |
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