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Highlights
Built on modularized and scalable system architecture, ZSmart CC&B is a comprehensive billing and customer care solution designed for global telecommunication marketplace. As a convergent billing system, ZSmart CC&B ‘s extensive functionality enables mobile networks (GSM, WCDMA, CDMA, CDMA2000, GoTa, and WiMAX), next generation network (NGN) provider, to effectively manage high customer capacity, deploy in variety of new services, realize end-to-end revenue assurance and maximize returns on investment.
ZSmart CC&B solution’s scalable architecture ensures system smooth upgrading. By convenient configuration, it can easily meet service demands for operators in different development stages. Optimal design lowers system operational requirements and save operators’ investment. 360-degree customer service and end-to-end process automation bring completely fresh customer experience, also help operators acquire new customers quickly. End-to-end revenue assurance mechanism, with its advanced error detection and correction functions, ensures transaction integrity and all events in the operators’ networks can be rated and charged accurately.
All-directional loyalty-enhancing schemes help carriers acquire and retain customers, and improve customer values.
Benefits
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Pre-integrated and Integrated with Some ZSmart Products
With pre-integrated products, such as ZSmart Customer Care, ZSmart Order Management, ZSmart Resource Management, ZSmart Mediation, ZSmart A/R & Collection, ZSmart Rating & Billing, ZSmart Product Portfolio and ZSmart Provisioning, one single solution can fulfill end-to-end wireless operation completely.
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Integrated with ZSmart OCS
By integrated with ZSmart OCS to provide convergent pre-paid and post-paid functions, ZSmart CC&B has complete functions of rating, discounting and bundling for prepaid customers, as well as offering flexible credit control for both prepaid and postpaid subscribers while they are experiencing high-value service.
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Integrated with ZSmart Interconnect Settlement
By integrated with ZSmart Interconnect Settlement, it facilitates interconnection with other operators and meets roaming services demands.
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Integrated with ZSmart Customer Self Care
ZSmart Customer Self-Care can help operators enhance customer satisfaction and experience reduces, and operators’ operation cost of ownership.
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Fast Deployment
The rapid deployment and easy-to-maintain features shorten the implementation time as well as quicken customer acquisition and return on investment.
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Full Service and Convergent Billing Capability
Supporting full services billing like voice, data and content, etc, meet billing requirements of today and future, growing together with operators.
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Varied and Flexible Business Modes
It supports not only varied business modes for pricing, discounting and product bundling, but also various means for up-selling and cross-selling to increase revenue and enhance customer loyalty.
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Automated Service Flow
Convenient and efficient order entry, automated work flow provide excellent customer experience and reduce the period to gain profit.
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Enhanced Customer Loyalty
More excellent customer experience and flexible customer retaining policies contribute to decrease customer churn.
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Pre-integrated with ZTE Network Elements
Through pre-integrated with ZTE network platforms (GSM, WCDMA, HSDPA, CDMA IS95, CDMA1X, CDMA2000 EVDO, GoTa, GSM1X), it meets the emerging operators’ rapid operation requirements and expedites the return on investment.
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Rich Experience Gained from Multiple International Telecom Operators’ Deployment and Implementation
Armed with rich deployment, implementation and maintenance experience gained from over 10 international telecom operators, ZSmart CC&B wireless solution helps operators to move forward together.
Functionality
Typical Operation Processes
Billing Process
Fulfillment Process
| ZSmart CC&B Solution for Wireless |
| This solution is integration of following products. |
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