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Highlights
The Account Receivable & Collection product deals with the account data generated after rating and billing, including payment settlement, reversing, arrear management, bill processing, ledger adjustment, dispute handling and bad debts processing, etc. It is closely related to customers by generating and sending bills to customers, collecting payments or dunning, service blocking or terminating due to arrear.
To improve the customer services, ZSmart AR & Collection provides more alternatives in bill formats and payment modes for customers’ benefits, providing an effective communication channel with customers rather than only a dull list of charges.
Benefits
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Convenient Payment Modes
Customers can pay their bills in cash, check and credit cards, etc. in banks, through agents or in commercial offices, and the partial and automatic payment settlement are supported.
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Personalized Bill Customization
Operators can customize the bills by defining or modifying the bill format. The bills can carry promotion ads, can be in multiple languages, directly printed or saved in various file formats, such as PDF, Excel, HTML, and TXT. EBPP is also supported.
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Flexible Penalty Charge Calculation
The sophisticated rules for overdue charges are supported by scripts. The overdue charges can be derated. Customers can choose to immediately pay the late fee charge in the current billing cycle or leave to the next cycle.
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All-sided Balance Management
The classified balance management is supported, including recharging balance, donation balance, and time-limited balance. The balance can be generated, recharged, deducted, donated, write-off, withdrawal, enquired and statistically reported. The different types of charges can be paid by different types of balances.
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Perfect Arrear Management
According to the predefined rules, the system supports automatic dunning, service blocking, terminating and reactivation. The interfaces between AR & Collection and dunning system can be defined to supported the above actions in real-time.
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Accurate Ledger Adjustment Functions
Ledger adjustment shall be made on the account data errors due to operators’ reasons.For the more, less or omitted charging, the operator will revise them by supplement or refund... The adjustment can be made on item bases, or on amount bases.The adjustment result can be set on the bill of current billing cycle or next cycle.
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Flexible Disputes Handling
Accounts in disputes can be suspended for further processing. When the disputes are released, payment will be collected or derated. For the arrears that can not collect, it can be classified to bad debt.
ZSmart Flexible and Multi-channels AR &Collection
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